Frequently Asked Questions
Everything you need to know about our ergonomic baby carriers and accessories.
What makes Tushbaby different from traditional baby carriers?
Unlike complex wraps or structured carriers that take time to strap on, Tushbaby is a simple, ergonomic hip seat that evenly distributes your baby's weight. It allows for quick up-and-down transitions and features integrated storage for your essentials.
Is the Tushbaby carrier safe for my baby's hips?
Yes, Tushbaby is pediatrician-approved and designed to support your baby in the 'M' position, which is the most ergonomic and healthy posture for developing hips and spine.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while international shipping times vary by location.
What is your return and exchange policy?
We offer a 30-day return policy for items in new, unused condition with original packaging. Please note that shipping fees are non-refundable, and a restocking fee may apply to certain returns.
Can I wash my Tushbaby carrier?
Absolutely. To clean your Tushbaby, remove the plastic hip seat insert and machine wash the fabric on a cold, gentle cycle. We recommend air drying to maintain the integrity of the materials.
Do you offer a warranty on your products?
Yes, we stand by our quality. Tushbaby products come with a one-year limited warranty against manufacturing defects to ensure you and your baby stay comfortable and supported.